The objectives of the training are to ensure a quality client experience with your customers and ensure the attendees:
- Have an “INSPIRED” client mindset
- Deal professionally with difficult situations
- Adapt to the internal and external cultural aspects through creating a feedback culture
- Transmit the image of a company focused on customer satisfaction
- Understand your impact in every interaction.
- Create a Team Spirit that shines through to the customers.
Develop the INSPIRED Mindset for delivering Quality Client Experiences
Establish INSPIRED Relationships by understanding your impact and being accountable through feedback
Creating a Team Spirit and Handling Difficult Situations