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The objectives of the training are to ensure a quality client experience with your customers and ensure the attendees:

  • Have an “INSPIRED” client mindset
  • Deal professionally with difficult situations
  • Adapt to the internal and external cultural aspects through creating a feedback culture
  • Transmit the image of a company focused on customer satisfaction
  • Understand your impact in every interaction.
  • Create a Team Spirit that shines through to the customers.
Virginia Anderson

Instructor

ABOUT

Total of 29 years experience 15 years experience in the Financial Services covering Custody, Transfer Agency and Client Services. 12 years experience in HR specifically in International Talent and Development covering Business and Industry Training programs, Supported major six sigma projects, outsourcing and systems implementations as the head of the people stream. Client Relations Training programs and Relationship Excellence - Behavoural Training programs. Design and Deliver training solutions Globally. Have expertise in delivering training solutions face to face and virtually via various mediums. Design e-learning solutions. Design and delivered Onboarding Programs Globally. 2 years consulting and setting up Training and Development Dept in expat health insurance sector IPMI.

FOCUS

Focus on Performance Coaching, Experiential Training and Organisational Relational Systemic Team Coaching in the HR Sector and Business Sector

DEGREES

MBA in International Business, Sacred Heart University, Luxembourg Campus BA in Economics, Northwestern University, Chicago, Ill, USA

CERTIFICATIONS

International Coach Federation Professional Certified Coach (PCC) Certified Professional Coach (Cti-Co-Active Coaching) CPCC (Organisationa,l Relationship, System, Certified Coach)ORSCC Board of the International Coach Federation 2014-2015 Founded To Be Discussed Toastmaster Club, VP Education Past President of Casemates Toastmasters Club Board Member of www.Thenetwork.lu 2018-2019 Sport Coaching B and C License - Luxembourg Basketball Refereeing C License - Luxembourg Luxembourg Basketball League Commissioner Past Professional Basketball Player - Portugal, Germany and Luxembourg Process Communication Model Certified Coach Agil'OA Certified Coaching and Trainer ICF Mentor Coach Languages: English